Terms and conditions

Last updated: November 2026

These terms govern your use of Utility24. By creating an account you agree to them.

1. The platform

Utility24 is a marketplace that connects customers with independent, verified technicians. Technicians perform the work; Utility24 provides booking, verification, communication and payment tools.

2. Accounts

You are responsible for keeping your User ID and password confidential and for activity on your account. Provide accurate information and keep it up to date.

3. Bookings and quotations

A booking is confirmed only when the customer accepts a technician's quotation. Final charges may include spare parts or additional work agreed on site and are shown before payment.

4. Service OTP

Customers should share the service OTP only with the technician who arrives for the booking. Work begins after the OTP is verified.

5. Payments and commission

Customers pay after confirming completion, online or in cash. Utility24 retains a platform commission from each completed payment as shown to technicians in their portal.

6. Cancellations

Customers may cancel before work starts. Technicians who withdraw from a confirmed booking may have their account reviewed.

7. Reviews and conduct

Reviews must be honest and relate to a completed booking. Abusive behaviour by any user may lead to suspension.

8. Liability

Technicians are responsible for the quality of their work. Utility24 will help resolve complaints raised through the platform. Our liability is limited to the amount paid for the booking concerned, to the extent permitted by law.

9. Changes

We may update these terms and will notify users of significant changes.

This document is a starting template. Have it reviewed by a qualified legal adviser before publishing.