Privacy policy

Last updated: November 2026

This policy explains what personal data Utility24 collects, why, and the choices you have. It applies to our website, customer portal and technician portal.

Information we collect

• Account details — name, email, mobile number, User ID and a securely hashed password.
• Service details — the problem you describe, preferred date, the address and map location you choose, and booking history.
• Technician documents — identity, address proof and certificates uploaded for verification, and photographs of completed work.
• Payments — amounts, method and gateway references. Card and UPI details are handled by our payment partner and never stored by us.
• Security data — login attempts, IP address and device information used to protect accounts.

How we use it

To match your request with a nearby verified technician, let them reach and navigate to you once a booking is confirmed, process payments, send booking notifications, handle complaints, prevent fraud and improve the service.

Who can see your information

Technicians see only your area and approximate location until they are assigned to your booking. After you accept their quotation they can see your name, phone number and exact address for that booking. Utility24 staff access data only to operate and support the service.

Retention

We keep booking and payment records as long as required for accounting and legal purposes. You can ask us to deactivate your account at any time.

Your rights

You may access and correct your profile from your account, and contact us to request a copy or deletion of your data, subject to legal obligations under applicable Indian law including the Digital Personal Data Protection Act, 2023.

Contact

Write to support@utility24.in with any privacy question.

This document is a starting template. Have it reviewed by a qualified legal adviser before publishing.