How Utility24 works
From your first request to the final payment, every step is visible in your account.
For customers
Eight steps, most of which happen without you lifting a finger.
Search and choose
Find the service you need and open a booking request.
Pin your location
Search your area or landmark and drag the pin to your exact door.
Receive a quotation
A verified technician near you accepts and quotes a price.
Accept to confirm
Accept the quote to lock the booking, or decline to reopen it for others.
Share your OTP
Read your service OTP to the technician when they arrive. Work starts only then.
Work gets done
The technician completes the job and uploads photos and final charges.
Confirm completion
Confirm in the app or share the completion OTP.
Pay and rate
Pay online or in cash, then rate your technician.
For technicians
- Register and upload documents
Our team verifies your ID and address before you go live. - Go available
Open enquiries in your trades appear on your board, with distance from you. - Send your quotation
The first technician to accept locks the job. - Navigate, verify, complete
Open the customer's pin in Google Maps, verify their OTP, finish the job and get paid.
Common questions
A six-digit code created when you submit your request. Only you can see it. Share it with the technician at your door so the right person starts the job.
If spare parts are needed the technician adds them to the final charges with a note. You see the amount before confirming and paying, and you can raise a complaint from the booking.
Yes, any time before the technician starts work. Once the OTP is verified, please raise a complaint instead so our team can help.
Online through our secure payment gateway, or in cash to the technician, who confirms receipt in their app.